Rhapsody Arts Center

Policies

Registration & payment overview

Rhapsody requires a commitment to (private/partner) lessons throughout the period indicated (academic year or summer) & agree to pay all tuition and registration fees as outlined in the policies.

A valid credit or debit card is required for registration. Tuition may be paid before the due date by check, cash, or credit card. If tuition is not paid by the due date, Rhapsody will run the family’s “on file” credit/debit card for all current charges.

Students, clients, and families may check their account balance online anytime. Rhapsody Arts Center will charge the credit card for the balance due on the due date. Credit cards will be charged on the due date unless pre-payment or other payment arrangements have been made. Contact Rhapsody Arts Center with any concerns, any credit card updates and/or expirations at least 7 days prior to the due date to allow time for correction. A registration fee is charged once per family, per year.

Legalese aside, your satisfaction in your experience at Rhapsody is very important to us! Please let us know if there is anything we can do to help you or to improve our service to our community. We’re here to help!

Cancellation, makeup, & attendance

Private/Partner Music, Art, and Adaptive Lessons: Your commitment to lessons is from your start date through the end date listed in the system. Musical and artistic development involves a significant commitment, and musicianship and creative expression are skills that require time, persistence, and patience. Please communicate and work with your instructor through the practice struggles and plateaus everyone experiences as part of artistic learning.

Terminating lessons: Four (4) weeks’ notice is required for terminating lessons mid-year. Families and adult students requesting lesson termination must do so in writing. Please submit a withdrawal request at rhapsodyarts.org/faq. Please Note: If a four-week written notice is not given, you will be billed for an additional four weeks. We do not offer refunds.

Makeups: We cannot guarantee makeup appointments for missed lessons. As a courtesy, Rhapsody may offer makeup options if the absence is reported at least 24 hours before the scheduled lesson time. No more than two (2) absences can qualify for makeup options between September and May. Summer makeup options will be at the discretion of Rhapsody.

Reporting absences and makeup requests: The official means to report an absence and request a makeup option are (choose one):

1) send an e-mail to absences@rhapsodyarts.org; or

2) call the office at 608-848-2045; or

3) fill out the form at rhapsodyarts.org/absences.

NOTIFYING THE INSTRUCTOR DOES NOT CONSTITUTE OFFICIAL ABSENCE NOTIFICATION. Absences reported with less than 24 hours’ notice, or by means other than #1, 2, or 3 (above) will not be offered a makeup option.

No-shows: Accounts for students who miss lessons, classes, or other paid programming without notice, or with less than 24 hours’ notice, will be billed. Rhapsody will notify parents or the primary account contact for each no-show. After two (2) no-show occurrences, students may be disenrolled and lesson times re-assigned, if applicable. Payment will continue to be due unless termination procedure (above) is followed.

Group week classes are included in music lesson tuition. These are meant to serve as an enhancement to private/partner music lessons. Attendance is mandatory. A schedule of group week offerings and options will be published in advance of each group week, held periodically between September and May.

Attendance for early childhood, ensembles, group week, art classes, and other special events/workshops/programs:

  • We do not offer refunds once enrollment is confirmed and payment received unless class/event is canceled due to low enrollment.
  • We do not offer refunds, credits, makeups, or proration for missed group classes/sessions.
  • If you know you will miss a class or session, please notify Rhapsody by an official method (see above).

NOTIFYING THE INSTRUCTOR DOES NOT CONSTITUTE OFFICIAL ABSENCE NOTIFICATION. Without notification, attendance may be marked as “no-show” (see above).

Music therapy

Music therapy intake, attendance, billing, and other information and policies are available at rhapsodyarts.org/musictherapy.